Refund policy

Return & Refund Policy

At Jenni and Janki, we take great pride in delivering high-quality handmade jewelry. Since our products are crafted by artisans, slight variations in color, texture, or embellishment may occur—adding to their unique charm.

Returns & Refunds

• Return Window: If you are not satisfied with your purchase, you may return it within 5 days of delivery. The item must be unworn, unused, and in its original packaging.
• Return Fees: A ₹100 flat return pickup fee will be charged for processing returns.
• No Returns After 5 Days: Claims made after 5 days will not be accepted.

Defective or Damaged Items

Despite our strict quality checks, if you receive a defective or damaged item:

• You can request a replacement with the same item at no extra charge.
• If you choose to return the defective item instead of getting a replacement, ₹100 will be deducted as return charges before issuing a refund.
• Defective items must be reported within 5 days of delivery.

International Orders

• We do not accept returns for any orders shipped outside India.

Maximum Liability

Our maximum liability in any case will not exceed the total amount of your order.

How to Initiate a Return?

You can process a return by logging into your account using your Email ID or by contacting our support team:
📧 Email: care@jenniandjanki.com
📱 WhatsApp: 9479895666

For any assistance, feel free to reach out.

💖 Jenni and Janki – Every detail, Handmade